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Dear Dr. Dunitz:

GGGI'm always coming up with really terrific ideas. I just don't know how to transform them into messages that sell. Could you share some tricks of the trade?

GGGGGGGGGGGGGGGGGGGGGGGGGGGGGGGGGGGGGGInquisitive Ida

Dear Inquisitive:

GGGBefore you can understand how to create messages that sell, you have to have a basic understanding of the psychology of selling. Here's a quick overview of what you should consider. Use it as a springboard to discover more about communicating effectively.

GGG Know Your Product or Service. Before you can sell something, you have to know about it. The better you know it, the easier it will be for you to inform, explain and persuade. Once you know all about what you're selling, make a chart. On one side of your chart, list all the selling points of your product or service. On the other side, list all the benefits which can be derived from those selling points.

GGG Know Your Customer. Who will use your product or service? What are they like? Where do they live? How old are they? Where do they shop? What are their interests? Answers to these and other questions will help you understand your prospects. They will help you understand what might motivate them.

GGG Write Living Copy. Long complicated sentences are hard to follow. They fall on deaf ears and eyes that won't see. They lose your prospects interest instead of piquing it. Make sure you use language that speaks to real people. Write in a conversational way.

GGGStress Benefits. Refer to the list of selling points and benefits you have made. Let your prospects know how you can benefit them. It is not enough to talk about selling points. Clearly point out what prospects have to gain by using your product or service.

GGGCut to the Chafe. Everybody is busy. We all have so little time. You are likely to be most successful if you get to the point. Don’t dillydally. Don't beat around the bush. Don't save the best for last. You don't want to lose your prospect's attention before you've finished delivering your message.

GGGDifferentiate Yourself from the Competition. Make sure your message is not generic. Sell your product or service, not those of others who have similar things to sell. Discover or create a perceived benefit that makes your product or service different and better.

GGG Do Surgery. Proof what you’ve written. Use your pen like a scalpel. Remove any extra, unnecessary language. Remove any extra, unnecessary ideas. Stay focused. This will stimulate interest.

GGG Hype or Hip. Your prospects will know if you're using fluff, exaggerating or being insincere. If you’re genuinely excited about what you're selling, make sure that comes across. Enthusiasm and excitement are contagious.

GGGA Spoonful of Sugar... Your prospects like fun, helpful, entertaining, interesting communications. Be creative. Make it easy to spend time with your promotional messages.

GGG A Star is Born. Your product or service is the star of any campaign you wage. Don't let the medium overshadow what you're selling. When you follow these suggestions, you’ll be doing just what the pros do. Good luck converting all those great ideas into marketable messages.

 

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